AI and Machine Learning Projects (2016-2018)
AI-augmented risk and compliance monitoring: analytics for contact centre voice recordings.
AI-augmented orchestration: AI-derived sentiment and intent for precise routing.
AI-augmented guided conversations: agent tools for complex conversations.
Lab proof of concepts: TD Communitech Lab and TD-Cisco Innovation Lab.
Product Manager- Mobile Team (2013 -2016)
Delivered large-scale mobile banking applications for iPhone, iPad, Android.
Product Owner for TD IoT customer-facing products— Apple Watch, Android Wear, and Nest.
Managed agile teams, roadmaps, milestones, iterations, UX, and app publishing.
Product managed "Claystone", an innovative 3D home screen replacement and media player for Android and iOS mobile platforms from inception to deployment
Managed a team of 4 developers and QA team members applying the agile project management methodology.
Developed the MSN worldwide product customer communication safety strategy
Headed the Product Marketing Management of MSN subscription communication services in Canada including MSN Premium, Hotmail Extra Storage, and Microsoft Office Outlook Live
The Globe and Mail
Webmaster for the Globe and Mail's online presence.
Worked closely with partners such as the Weather Network, the Canadian Press, and the CBC to integrate news and information feeds into various online properties
Toronto Business Development Centre
Entrepreneur building mobile apps and interactive media for the iPhone, iPad, and Android.
Wrote business requirements, product roadmaps, and business requirements.
Responsible for the integration of MSN and Bell Canada’s back end billing systems— enabled the billing for a multi-million dollar Internet subscription service.
Installed and configured Netscape email, directory, e-commerce, and calendaring servers as a consultant for large corporate customers
Online Calendar Booking
500 Sherbourne Street
Toronto, ON M4X 1L1
Registered Professional Counsellor Candidate
Canadian Professional Counsellors Association
Canadian Counselling and Psychotherapy Association ID: 10005324
Associate Certified Coach
International Coaching Federation ID: 9453474
Certified Life Coach- Toronto
International Coaching Federation Toronto Chapter ID: 52959552
Master's Degree & Ph.D. Candidate
Bachelor of Science