Portfolio- Projects

TD North American Engagement Centre R&D Lab

TD North American Engagement Centre R&D Lab

R&D Innovation Lab Manager (North America)-- manage R&D Innovation Lab Proof of Concepts, maintain the innovation lab pipeline, develop strategy, implement change management, design customer journeys, and lead test and learns. Develop innovative approaches to delivering legendary customer experiences through Artificial Intelligence (AI) and disruptive FinTech innovations.

Learn More

Enterprise Secure Chat with Advanced Routing

Enterprise Secure Chat with Advanced Routing

Enterprise Secure Chat with Advanced Routing: secure chat within the contact centre and advanced digital conversation routing (Dec 2015 - Feb 2017) [Successful PoC deployed into production.]

Learn More

AI-Enhanced Guided Conversations

AI-Enhanced Guided Conversations

AI-Enhanced Guided Conversations: AI-augmented agent desktop tools that help guide contact centre specialists through complex sales and advice conversations with contextual information, prompts, and predictive analytics. (April 2016 - July 2018)

Learn More

AI-Enhance Routing and Orchestration

AI-Enhance Routing and Orchestration

AI-Enhance Routing and Orchestration: applying AI-derived sentiment, emotion detection, and customer intent (March 2017 - July 2018)

Learn More

AI Risk and Compliance Monitoring

AI Risk and Compliance Monitoring

AI Compliance Monitoring: real-time analysis of voice recordings and live calls using Cognitive AI audio analysis (February 2017 - July 2018)

Learn More

TD Innovation Centre of Excellence

TD Innovation Centre of Excellence

TD corporate group (U.S. and Canada) that leads the organization and employees through market disruption and best practices in Continuous Innovation Management and agility.

Learn More

TD North American Contact Centre Roadmap

TD North American Contact Centre Roadmap

Created and managed the TD North American Contact Centre Innovation Roadmap (U.S. and Canada). Developed the continuous innovation delivery strategy to complete effectively, innovate, and deliver a legendary customer experience.

Learn More

Internet of Things (IoT) Patent

Internet of Things (IoT) Patent

Save money and control budgets using Internet of Things (IoT) devices and data.

Learn More

TD App for Smartwatch

TD App for Smartwatch

Extended the TD Smartphone experience to Smartwatches.

Learn More

TD Smartphone App Redesign

TD Smartphone App Redesign

Resdesigned the TD app for iPhone and Android Smartphones.

Learn More

TD Mobile Projects

TD Mobile Projects

Product managed the delivery of TD's North American mobile banking products and services.

Learn More

Omni-Channel Mutli-Screen Telecom Platform

Omni-Channel Mutli-Screen Telecom Platform

Product managed a mobile platform to extend video, voice, and messaging across multiple screens.

Learn More

Android Home Screen Media Player App

Android Home Screen Media Player App

Product managed an innovative Android home screen replacement and media player.

Learn More

MSN Canada Portal Projects

MSN Canada Portal Projects

Program managed Microsoft / MSN portal websites in Canada.

Learn More

Microsoft / MSN Cloud Services Projects

Microsoft / MSN Cloud Services Projects

Program managed Microsoft / MSN communication and cloud services in Canada.

Learn More

Social Media
  • This email address is being protected from spambots. You need JavaScript enabled to view it.
Contact Details